Chapter I　Layout and Transmission of a Business Letter
  Composition of a Business Letter 商務信函的構成
  Layout of a Business Letter 商務信函的格式
  Envelope Addressing 信封的寫法
  E-mail 電子郵件
  Professional Advice
Chapter II　Establishment of Business Relations
  Lesson One　Attempt to Establish Business Relations with the Buyer
  Lesson Two　On-line Promotional Letter
  Lesson Three　Request for Credit Information
    (A) Importer Writes to Exporter
    (B) A Reply to the Above
  Additional Specimens
    Sample 1 Contacting the Clients after Meeting in the Fair 聯系展會見過面的客戶
    Sample 2 Contacting the Past Buyer 與過去有業務關系的買家聯絡
    Sample 3 Selling More to a Regular Buyer 向長期合作買家推銷新產品
    Sample 4 Credit Enquiry 信用調查
  Skill Training for the Establishment of Business Relations
  Useful Expressions for Chapter II
  Professional Advice
Chapter III　Enquiries and Replies
  Lesson Four　
    (A) A General Enquiry
    (B) A Reply to the Above
  Lesson Five　A Specific Enquiry
  Additional Specimens
    Sample 1  Ready to Offer a Sample, but Require Payment for Shipping 提供樣品，但運費對方支付
    Sample 2  Declining a Buyer’s Request 拒絕買家的要求
    Sample 3  Refusing to Send the Full Range of Samples 拒絕寄送全套樣品
  Skill Training for Enquiries and Replies
  Useful Expressions for Chapter III
  Professional Advice
Chapter IV　Offers, Counter-Offers and Counter-Counter Offers
  Lesson Six　A Non-Firm Offer
  Lesson Seven　A Counter-Offer
  Lesson Eight　A Counter-Counter Offer
  Additional Specimens
    Sample 1  A Firm Offer 賣方報實盤
    Sample 2  Explaining the Price Increase when Making an Offer to an Old Customer 報價給老客戶時說明漲價原因
    Sample 3  Making a Counter-Offer on Reduction of Minimum Quantity 買方還盤要求降低起訂量
    Sample 4  Making a Counter-Offer on Delivery Date 買方要求提前交貨
    Sample 5  Refusing a Counter-Offer 拒絕還盤
  Skill Training for Offers, Counter-Offers and Counter-Counter Offers
  Useful Expressions for Chapter IV
  Professional Advice
Chapter V　Conclusion of Business
  Lesson Nine　Placing an Order
  Lesson Ten　
    (A) Sending a Contract
    (B) Sending a Copy of Contract with Countersignature
  Lesson Eleven　
    (A) Placing a Repeat Order
    (B) Declining a Repeat Order
  Additional Specimens
    Sample 1  How to Deal with the Changing of Orders 如何處理訂單變更
    Sample 2  Not Being Able to Supply the Whole Lot 不能全數供貨
    Sample 3  Canceling the Order 取消訂單
  Skill Training for Conclusion of Business
  Useful Expressions for Chapter V
  Professional Advice
Chapter VI　Payment
  Lesson Twelve　
    (A) Asking for D/P
    (B) Declining D/P
  Lesson Thirteen　
    (A) Modifying Terms of Payment
    (B) Agreeing to the Above Proposal
  Lesson Fourteen　Answering the Request for Payment by D/A
  Additional Specimens
    Sample 1  Asking for Delay Payment 進口商申請延遲付款
    Sample 2  Replying to a Proposal to Pay by a 30-day L/C 出口商同意采用30天遠期信用證付款
    Sample 3  Final Settlement 要求決算未清款項
  Skill Training for Payment
  Useful Expressions for Chapter VI
  Professional Advice
Chapter VII　Establishment of L/C and Amendment
  Lesson Fifteen　
    (A) Urging Establishment of L/C
    (B) A Reply to the Above
  Lesson Sixteen　Asking for the Extension of L/C
  Lesson Seventeen　Asking for L/C Amendment
  Additional Specimens
    Sample  L/C Amendment 信用證修改
  Skill Training for Establishment of L/C and Amendment
  Useful Expressions for Chapter VII
  Professional Advice
Chapter VIII　Packing
  Lesson Eighteen　Packing Requirements
  Lesson Nineteen　Packing Arrangement
  Lesson Twenty　Shipping Marks
  Additional Specimens
    Sample 1  Improving Packing for Future Dealings 為未來的交易改進包裝
    Sample 2  Inner Packing 內包裝
    Sample 3  Outer Packing 外包裝
  Skill Training for Packing
  Useful Expressions for Chapter VIII
  Professional Advice
Chapter IX　Shipment
  Lesson Twenty-One　
    (A) Urging Shipment
    (B) Reply to Urging Shipment
  Lesson Twenty-Two　
    (A) Asking for Partial Shipment and Transshipment
    (B) Reply to the Above
  Lesson Twenty-Three　Shipping Advice
  Additional Specimens
    Sample 1　Providing the Information on the Container Service 提供集裝箱服務信息
    Sample 2　A Reply to the Container Service 對集裝箱服務的回復
  Skill Training for Shipment
  Useful Expressions for Chapter IX
  Professional Advice
Chapter X　Insurance
  Lesson Twenty-Four　Asking for CFR Terms
  Lesson Twenty-Five　
    (A) Asking the Seller to Cover Insurance
    (B) Reply to the Insurance Request
  Lesson Twenty-Six　Insurance Clause
  Additional Specimens
    Sample 1　Insurance Claim 保險索賠
    Sample 2　Insurance Premium 保險費
  Skill Training for Insurance
  Useful Expressions for Chapter X
  Professional Advice
Chapter XI　Complaints and Claims
  Lesson Twenty-Seven　Complaint of Late Delivery
  Lesson Twenty-Eight　
    (A) Importer’s Claim for Inferior Quality
    (B) Reply to the Claim for Inferior Quality
  Lesson Twenty-Nine
    (A) Importer’s Claim for Improper Packing
    (B) Declining the Claim
  Additional Specimens
    Sample 1　Claim for Short Weight 短重索賠
    Sample 2　Complaint of Wrong Goods Delivery 投訴發錯貨物
  Skill Training for Complaints and Claims
  Useful Expressions for Chapter XI
  Professional Advice
Chapter XII　Agency
  Lesson Thirty　
    (A) Asking for Sole Agency
    (B) An Unfavorable Reply
  Lesson Thirty-One　A Favorable Reply to the Request for Sole Agency
  Additional Specimens
    Sample 1　Looking for a New Agent 尋找新代理
    Sample 2　Reply to the Request of Agent 尋求代理的回復
  Skill Training for Agency
  Useful Expressions for Chapter XII
  Professional Advice
Appendixes
  1. Quotation
  2. Commercial Invoice
  3. Packing List
  4. Bill of Lading
  5. Insurance Electronic Policy
  6. Certificate of Origin
References