本書共35課，在第三版的基礎上刪除了一些陳舊過時的內容，對部分章節的例子和練習題進行了充實。除第一單元的5課是各自獨立的，且日常人們使用較多，其余30課均為內容互相銜接的系列情景會話，按順序介紹了外商從機場入境到辦理海關手續、旅館住宿、貨幣兌換、進餐、寄發郵件、理發、購物、看病、約會、拜訪、出席宴會、參觀出口商品交易會、外貿談判和旅游觀光等活動中與我方各類涉外工作人員口語交際的全過程。本書取材全面、內容新穎、語言規范、表達流暢，且配有教學輔導用書和課件等立體化教學資料，方便教學使用。本書可作為高等學校涉外經貿、商務英語、應用英語、外企管理、公關文秘、國際旅游、酒店管理、國際航運等專業的英語口語教材，也適用于外貿、外事、旅游、賓館、酒店、機場、企業、事業單位的涉外工作人員自學。
Unit I Daily Expressions
日常用語
Lesson 1 Greetings and Farewells
Lesson 2 Making Introduction
Lesson 3 Requests and Help
Lesson 4 Apologies and Regrets
Lesson 5 Congratulations and Good Wishes
Unit II Receiving Foreign Guests
接待外商
Lesson 6 A Welcome at the Airport
Lesson 7 Entry Visa
Lesson 8 Going Through the Customs
Lesson 9 Driving to the Hotel
Unit III Business Services
商務服務
Lesson 10 Reserving Rooms
Lesson 11 Room Services
Lesson 12 Currency Exchange
Lesson 13 Dining Hall Service
Lesson 14 The Barber’s Service
Lesson 15 Shopping Service
Lesson 16 Medical Service
Unit IV Business Activities
商務活動
Lesson 17 Appointment and Visiting
Lesson 18 Giving a Banquet
Lesson 19 A Dance Party
Lesson 20 At the Export Commodities Fair
Unit V Business Negotiations
商務談判
Lesson 21 Preliminary Talk
Lesson 22 Inquiry and Offer
Lesson 23 Counter-Offer & Counter-Counter-Offer
Lesson 24 Acceptance and Order
Lesson 25 Payment and Delivery
Lesson 26 Packing and Shipment
Lesson 27 Inspection and Insurance
Lesson 28 Agency and Contract
Lesson 29 Claims and Settlement
Lesson 30 Joint Venture
Unit VI Cultural Visits
觀光旅游
Lesson 31 Making a Sightseeing Plan
Lesson 32 Visiting an Ancient Palace
Lesson 33 Visiting a Natural Park
Lesson 34 Introducing Sites of Interest
Lesson 35 Saying Good-bye and Seeing Off